Refunds and Returns

  1. The Customer has a period of 14 days (including Saturdays, Sundays and holidays), starting from the day the items are delivered to the indicated address, to terminate the contract, without payment of compensation and without the need to indicate the reason, under of the applicable legislation (DL n.º 24/2014, of February 14, amended by Law 47/2014, of July 28).
  2. The customer must deliver the products delivered to him in the exact state in which they were found at the time of ordering.
  3. For reasons of safety, hygiene and health, exchanges or returns of products that show signs of use and also those that show misuse will not be accepted. In these cases the Kimera. will not return the amount paid for the products in question and will refund them to the customer, in the state in which he received them.
  4. The costs of returning products as a result of the right of withdrawal will always be borne by the customer. After analyzing the returned products and if they meet the conditions described above, the amount paid by the customer will be refunded within a maximum period of 14 days. We may withhold reimbursement until we have received the returned goods, or until you provide proof that the goods have been shipped, whichever is earlier.
  5. Products purchased through the website cannot be exchanged for other products;
  6. Due to any manufacturing defect, Kimera will cover all expenses and ensure the exchange of the goods within a period of 30 days, counting from the date of receipt of the returned goods.
  7. Once the occurrence of vandalism or bad faith has been verified, Kimera reserves the right not to refund or exchange merchandise.
  8. In order to exercise his right of free termination, the customer must communicate his decision to terminate this contract to the contacts below by means of an unequivocal statement (for example, letter sent by post or email). You can use the resolution form template, but this is not mandatory.
Rua José Simões Baião, 67
2240-008 FZZ