Terms & Conditions

On this page you will find the conditions agreed between the company kimera.pt, NIPC xxxxxxx, Site at Rua José Simões Baião, nº67 and customers who intend to buy through the online store of kimera.com.
In order to be able to place the order and to guarantee its follow-up by the parties involved, conditions are established that regulate all stages for the execution, subscription and acceptance of the contract.


  1. Customers can register on the website: kimera.pt if they so wish.
  2. To place the order, the user must fill in all the mandatory fields and must provide their personal data, always bearing in mind our privacy policy to ensure their treatment.
  3. The customer accepts the prices and descriptions and additional information of the products available for sale when placing an order.
  4. By placing your order, the user expresses his full and complete acceptance of the general conditions of sale, prices and description of the products included in that transaction.
  5. We will not be liable for any breach or delay of any of the obligations assumed by us under a Contract whose cause is due to events that are beyond our reasonable control, namely for Force Majeure, among others: strikes, fires , floods, earthquakes, impossibility of using means of transport.
  6. In case of dispute there will be a negotiable solution between the parties. The customer will be asked for the necessary documentation in order to proceed with a claim process, if the order is not delivered within the period stipulated by the transport company. Kimera is unrelated to such a situation and will wait for the completion of the inquiry carried out by the transport company before making a new shipment or refunding the order.

Order deliveries

  1. The maximum delivery period will be 10 days, but if the product is in stock, this period may be significantly reduced.
  2. Compliance with the deadline referred to in the previous number may be freely altered by Kimera, namely in the event of exceptional, unforeseen circumstances, and depending on the area to be delivered.
  3. Kimera only proceeds to send the order after settlement of the price of all products ordered, as well as the respective shipping costs.

Shipping costs/span>

  1. The delivery of orders at Kimera’s facilities is carried out without any associated cost;
  2. The user/customer will bear the costs of delivering orders to their home depending on the amount of product(s) ordered and according to the following zones:
    – Shipping costs are borne by customers
  3. If the user is unable to be at the place to deliver the order, he must indicate an alternative address or contact Kimera.
  4. After two attempts if it is not possible to deliver the order, the contract will be terminated without the right to refund the amounts paid by way of price and shipping costs.

Order Tracking

Ask us for the tracking id if you want to track your order.

Customer services

Any question a customer puts to Kimera online is committed to providing an answer.

Payment Methods

  1. Payment for purchases is made via Multibanco Reference, at the Kimera online store.
  2. Kimera will never use confidential customer data beyond what is authorized and will never record customer payment data on its servers.

Withdrawals / Exchanges and Returns

  1. The User/Customer has a period of 14 days (including Saturdays, Sundays and holidays), from the day the articles are delivered to the indicated address, to terminate the contract, without payment of compensation and without the need to indicate the reason, under the applicable legislation (DL n.º 24/2014, of February 14, amended by Law 47/2014, of July 28).
  2. The customer must deliver the products delivered to him in the exact state in which they were found at the time of ordering.
  3. For reasons of safety, hygiene and health, exchanges or returns will not be accepted for products that show signs of use and also those that show misuse. In these cases Kimera. will not return the amount paid for the products in question and will refund them to the customer, in the state in which they were received.
  4. The costs of returning products as a result of the right of withdrawal will always be borne by the customer. After analyzing the returned products and if they meet the conditions described above, the amount paid by the customer will be refunded within a maximum period of 14 days. We may withhold reimbursement until we have received the returned goods, or until you provide proof that the goods have been shipped, whichever occurs first.
  5. Products purchased through the kimera.pt website cannot be exchanged for other products;
  6. Due to any manufacturing defect, Kimera will cover all expenses and ensure the exchange of the goods within a period of 30 days, counting from the date of receipt of the returned goods.
  7. Once the occurrence of vandalism or bad faith has been verified, Kimera reserves the right not to refund or exchange merchandise.
  8. In order to exercise their right of free termination, the customer must communicate their decision to terminate this contract to the contacts below by means of an unequivocal statement (e.g. letter sent by post, email) . You can use the resolution form template, but this is not mandatory.


  1. Prices shown include taxes and 23{1d619c99f0c6c76e1f3419e5d7d3e8cec9f0dc3da2cb356cfe7c37fe72cfb6db} VAT and shipping costs are not included.
  2. Product prices and specifications may be changed at any time by Kimera without prior notice.
  3. Any price error that may eventually appear on the site, due to technical anomalies, will be previously checked and rectified and the customer will be informed.
  4. In case of price reduction, it must be clear to the customer:

    Applied modality: balance, promotion or liquidation;

    Which products have a reduced price;

    Respective price reduction percentages;

    Start date and duration period of the balance, promotion or liquidation.

  5. Balances must be communicated to ASAE, at least five working days in advance, with the following information: Identification and domicile of the trader or address of the establishment; Tax Identification Number; Indication of the start and end date of the balance period in question.


  1. Kimera does not guarantee nor is responsible for any inconvenience or damage inherent to the use of the internet network, service disruption, external intrusion or the presence of computer viruses, or any other case of force majeure.
  2. If, despite all precautions, errors occur on the kimera.pt website, Kimera will not be held responsible for that fact.
  3. The provisions of this clause shall not affect the customer’s legal rights to withdraw from the contract.
  4. We are not responsible for the sale of products to minors.
  5. Kimera is not responsible for any damages or losses resulting from a service navigation attack, virus or any other technologically harmful or harmful program or material that may affect the user/customer’s computer as a result of using the website < u> kimera.pt , or downloading content from it or the content to which it redirects.


  1. Kimera acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – RGPD) and the applicable data protection legislation, in all data processing activities personal data that are your responsibility.
  2. For the purposes of this Privacy Policy, any information relating to an identified or identifiable natural person is considered personal data. Identifiable Customers can be identified directly or indirectly, namely through an identification number or through specific characteristics of their physical, physiological, genetic, cultural or social identity.
  3. The period defined by law for maintaining data is 10 years. As a rule, the holder of personal data has the following rights, in terms of data protection: right of access, right of rectification, right to erasure, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions. In cases where you have given consent for a certain processing of your personal data, you can withdraw it at any time.
  4. Kimera shall collect only the data strictly necessary for the provision of the service; Communicate with its customers only in cases where there is prior knowledge and consent (except cases where communication is inherent to the service); Ensure that a customer can, at any time, change their consent, as well as remove their account; Reinforce data security to prevent unauthorized third parties from accessing information.

Applicable legislation

Portuguese law is applied to transactions, contracts and business through this website, as well as to the interpretation and application of the general conditions. It is up to the Portuguese courts to resolve any conflict resulting from the use of this website.
Rua José Simões Baião, nº67 
2240-008 Águas Belas
Email: info@kimera.pt